We are property managers, not a repair company. Nobody on our team will rewire your panel or replace your furnace. What we do is take the maintenance job off your phone: tenants report repairs to us, we decide what is urgent, we get your approval, we send a licensed trade we have used before, and we check and document the result. You see every request, quote and invoice in your owner statement.
How a repair runs
The tenant reports it to us. Through the resident portal, by phone or by email. We ask the questions that tell us whether it is routine, urgent or an emergency, and whether the tenant caused it.
We get your approval. Anything beyond routine work waits for your yes. Your management agreement sets the amount we can approve without calling you; above that, you get the quote first.
A trade we trust does the work. Plumbers, electricians, HVAC technicians, appliance repair, cleaners and handymen we have worked with across our managed units, all licensed and insured where the trade requires it. You can also name your own contractor.
We confirm and record it. Photos or a tenant confirmation when the job is done, the invoice matched to the request, and the cost posted to your statement. Tenant-caused damage is charged back where the law allows.
What we do not do
We do not perform trades work ourselves, hold contractor licences, or sell renovation packages. We do not approve spending on your behalf beyond the limit you set. If a job needs a permit, an engineer or a specialist, we tell you and coordinate it rather than pretend it is routine.
What you receive
- A maintenance log for your unit with dates, trades and costs.
- Quotes before work above your approval limit.
- The same trades and the same pricing we get across our managed units.
- A monthly statement with every repair itemized.
Included in management
Maintenance coordination is part of full management at BCR Property Management, 6% to 9% of monthly rent plus HST, quoted in writing. Trades invoice at cost; we do not mark up their work.