Rent is collected by us on the first of the month and paid out to you with a statement. When a payment is late, we follow up the same week, serve the correct notice when it is warranted, and keep the record that matters if the matter ever goes further. That is the whole service: consistent collection, early follow-up and a clean paper trail.
How collection works
Payment. Tenants pay through the resident portal or pre-authorized debit. Rent lands in trust and is paid out to you, less approved expenses, with a statement that shows every line.
Late rent. A reminder the day after the due date, a call within the week, and a written record of every contact. Most late payments end here.
Notices. If rent remains unpaid, the correct Landlord and Tenant Board form is served, correctly completed and correctly timed. A notice done wrong restarts the clock; we do not let that happen.
Repayment plans. Where a tenant has a genuine, short-term problem and you agree, a written repayment plan often recovers more, faster, than an application. You decide; we document.
The Landlord and Tenant Board. If it comes to an application, we prepare the ledger and the file and work with a licensed paralegal to represent you at the hearing. We also prepare the file for any post-tenancy recovery of arrears or damage.
What we do not do
We are a property management company, not a collection agency, and we do not buy or chase consumer debt. We do not lock tenants out, cut services or apply pressure outside the Residential Tenancies Act; those shortcuts cost landlords far more than the rent they are meant to recover. Legal representation is provided through a licensed paralegal, not by us.
What you receive
- Rent paid out to you on a fixed schedule with a statement.
- A dated ledger of payments, arrears and every contact with the tenant.
- The right notices, served on time.
- A ready-to-file package if an application is needed.
Included in management
Rent collection and arrears follow-up are part of full management at BCR Property Management, 6% to 9% of monthly rent plus HST, quoted in writing. Paralegal and tribunal fees are billed at cost with your approval.