When something goes wrong in your unit at night or on a weekend, the question is who the tenant calls. With BCR Property Management it is us. We answer, decide whether it is a true emergency, dispatch the right licensed trade or service, and tell you what happened and what it cost. We are property managers, not a repair crew: we do not fix the pipe ourselves, we make sure the right person does, fast, and that you are not the one finding a plumber on a Sunday.
What counts as an emergency
Water leaking into the unit or the one below, no heat in winter, no water, electrical failure or burning smell, a lockout, a break-in, a sewer backup, or anything that threatens safety or will cause damage if it waits until morning. A dripping tap, a slow drain or a broken dishwasher is a repair, not an emergency, and goes through the normal maintenance process the next business day.
What happens when the call comes in
1. We answer and triage. Our on-call team speaks to the tenant, gets photos where possible and tells them what to do first: shut the valve, flip the breaker, call 911 if there is fire, gas or a medical risk.
2. We dispatch. A licensed plumber, electrician, HVAC technician, locksmith or restoration company we have used before. Building management or the condo corporation is looped in when the problem is in a common element.
3. We keep you informed. You hear from us as soon as the situation is under control, with the cost and what comes next. Emergency work proceeds without waiting for approval only when delay would cause damage or risk safety; everything else waits for your yes.
4. We follow up. The cause gets fixed properly, the insurance paperwork is started if there is a claim, and the tenant is updated until it is closed.
What we do not do
We are not a fire, gas or electrical safety service, a restoration contractor or an emergency responder. Fire, gas leaks and medical emergencies go to 911 first. Structural damage goes to the building, an engineer and your insurer; we coordinate, we do not assess structures.
What you receive
- A single number your tenant uses, day or night.
- A written incident note with photos, the trade used and the invoice.
- Help with the insurance claim and any tenant accommodation while repairs happen.
Included in management
After-hours emergency response is part of full management at BCR Property Management, 6% to 9% of monthly rent plus HST, quoted in writing.